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Creating an academy complaints procedure

03 February 2016

All academies must have a complaints procedure in place. This article summarises the guidance available.

The DfE has recently updated its guidance to help academies avoid common pitfalls, to ensure they meet legislative standards and to share good practice.

Click here for Guidance on creating an acedemy clients procedure

Similar guidance has also been made available for local authority maintained schools, maintained nursery schools, local authorities and Dioceses.

This guidance replaces the DfE's Schools Complaints Toolkit 2014.

Click here for Best Practice Advice for School Complaints Procedures


If you would like to discuss any aspect of this article further, please contact Chris Billington on 0113 244 6100.

You can also keep up to date by following Wrigleys Schools team on Twitter here

The information in this article is necessarily of a general nature. Specific advice should be sought for specific situations. If you have any queries or need any legal advice please feel free to contact Wrigleys Solicitors


February 2016


Chris Billington View Biography

Chris Billington


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