If you feel there is a problem with our work or our charges, you are entitled to complain and, should this be the case, in the first instance you should raise the matter with the partner responsible for the matter. This would also apply if you simply have a question regarding the service you are receiving. If you are still not satisfied, please contact our complaints partner Leigh Holmes (email@example.com, 0113 244 6100). Leigh will respond as soon as possible, usually within 14 days. No charge will be made for following this procedure.
This is all part of a process we operate to deal with such eventualities, and you may request a copy of the relevant written procedures should you wish to see them. If we are not able to satisfy you completely with our response, you have the right to make a complaint about the matter to the Office of the Legal Ombudsman (subject to satisfying the eligibility criteria set for submitting a complaint to the Legal Ombudsman). The roles and procedures of the Legal Ombudsman are explained at www.legalombudsman.org.uk. Alternatively you may write to the Office of the Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ, telephone them at 0300 555 0333 or email them at firstname.lastname@example.org.
The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening or within three years of when you found out about the problem. If you wish to refer your complaint to the Legal Ombudsman this must be done within six months of our final response to your complaint.
We are always looking to improve our services to clients and would value your comments and suggestions on how we carry out our work for you. If you wish to provide us with feedback, either during our engagement or once our work is completed, please do not hesitate to do so. You can provide feedback by email, post or over the telephone directly to one or more of the solicitors who have been undertaking work for you. You can contact any of the firm's partners or you can email email@example.com.
Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Regulations), if you are instructing Wrigleys as a consumer for a personal matter (as opposed to in relation to your trade, business, craft or profession) and you have entered into a contract with Wrigleys either at a distance or off Wrigleys' premises, then you may have a right to cancel that contract as follows:
Right to Cancel
If the Regulations apply to you, you have the right to cancel the contract within 14 days of agreeing to commence the contract (known as 'the conclusion of the contract') without giving any reason.
The cancellation period will expire after 14 days from the date of the conclusion of the contract
To exercise the right to cancel, you must inform Wrigleys of your decision to cancel the contract by a clear statement (for example by a letter sent by post, fax or email). You may use the model cancellation form here, although use of this form is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of Cancellation
If you requested that we should begin to provide services during the 14 day cancellation period, you will pay Wrigleys that part of the agreed fee which is proportionate to those of the envisaged services which have actually been performed until receipt of your cancellation. If you have made a request to begin the performance of services, you have no right to cancel after the services have been completed.
If you are in any doubt as to the effect of the Regulations, including whether they apply to you, please contact us here or obtain independent advice.