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thepartners@wrigleys.co.uk

Leeds: 0113 244 6100

Sheffield: 0114 267 5588

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Complaints

If you feel there is a problem with our work or our charges, you are entitled to complain and, should this be the case, in the first instance you should raise the matter with the partner responsible for the matter. This would also apply if you simply have a question regarding the service you are receiving. If you are still not satisfied, please contact our complaints partner Leigh Holmes (leigh.holmes@wrigleys.co.uk, 0113 244 6100). Leigh will respond as soon as possible, usually within 14 days. No charge will be made for following this procedure.

This is all part of a process we operate to deal with such eventualities, and you may request a copy of the relevant written procedures should you wish to see them. If we are not able to satisfy you completely with our response, you have the right to make a complaint about the matter to the Office of the Legal Ombudsman (subject to satisfying the eligibility criteria set for submitting a complaint to the Legal Ombudsman). The roles and procedures of the Legal Ombudsman are explained at www.legalombudsman.org.uk. Alternatively you may write to the Office of the Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ, telephone them at 0300 555 0333 or email them at enquiries@legalombudsman.org.uk.

The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening or within three years of when you found out about the problem. If you wish to refer your complaint to the Legal Ombudsman this must be done within six months of our final response to your complaint.

Feedback

We are always looking to improve our services to clients and would value your comments and suggestions on how we carry out our work for you. If you wish to provide us with feedback, either during our engagement or once our work is completed, please do not hesitate to do so. You can provide feedback by email, post or over the telephone directly to one or more of the solicitors who have been undertaking work for you. You can contact any of the firm's partners or you can email feedback@wrigleys.co.uk.

Cancellation Notice

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Regulations), if you are instructing Wrigleys as a consumer for a personal matter (as opposed to in relation to your trade, business, craft or profession) and you have entered into a contract with Wrigleys either at a distance or off Wrigleys' premises, then you may have a right to cancel that contract as follows:

Right to Cancel

If the Regulations apply to you, you have the right to cancel the contract within 14 days of agreeing to commence the contract (known as 'the conclusion of the contract') without giving any reason.

The cancellation period will expire after 14 days from the date of the conclusion of the contract

To exercise the right to cancel, you must inform Wrigleys of your decision to cancel the contract by a clear statement (for example by a letter sent by post, fax or email). You may use the model cancellation form here, although use of this form is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of Cancellation

If you requested that we should begin to provide services during the 14 day cancellation period, you will pay Wrigleys that part of the agreed fee which is proportionate to those of the envisaged services which have actually been performed until receipt of your cancellation. If you have made a request to begin the performance of services, you have no right to cancel after the services have been completed.

Further Information

If you are in any doubt as to the effect of the Regulations, including whether they apply to you, please contact us here or obtain independent advice.

 

Strong and stable: ignore the spin, the substance still matters

Strong and stable might no longer be a fashionable phrase, but that's exactly what good governance of academy trusts is all about.

Click here to view more

Modern slavery statements and the academy trust

With victims of modern slavery in England likely to number over 10,000, we consider supply chain transparency requirements for academy trusts.

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Community-led housing: Lancaster gathering

Interested in community-led housing? Join us on Saturday 4 November at the Friend's Meeting House in Lancaster.

Click here to view more

Breakfast Briefing - 17 October

Date: 17 Oct 2017

Venue: Radisson Blu, Leeds

Speaker: Dr John McMullen, Partner at Wrigleys Solicitors

Further information

Annual Charity Governance Seminar 2017

Date: 19 Oct 2017

Venue: Hilton City Leeds

Speaker: Sarah Atkinson , Julia Unwin CBE

Further information

Philanthropy Impact - The role of professional advisers, philanthropists...

Date: 07 Nov 2017

Venue:

Speaker: Fran Hegyi, Executive Director, Hull UK City of Culture 2017; Andrew Dixon, Director, Culture Creativity Place, Bid adviser Leeds 2023; Other speakers TBC

Further information and booking

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