OPG releases guidance on complaints procedure
The Office of the Public Guardian (OPG) has released guidance about its complaints and feedback procedure. The guidance can be found here.
The guidance only relates to services the OPG provides and not any other body such as the Court of Protection or the High Court.
The guidance details the information you will need to provide to the OPG to make a complaint and what to do if you are not satisfied with their response.
The OPG will investigate your complaint and respond, where possible, within 10 working days. The OPG is also keen to receive any positive feedback. Details of how to provide positive feedback can also be found in the guidance.