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OPG releases guidance on complaints procedure

03 September 2019

The Office of the Public Guardian (OPG) has released guidance about its complaints and feedback procedure. The guidance can be found here.

The guidance only relates to services the OPG provides and not any other body such as the Court of Protection or the High Court.

The guidance details the information you will need to provide to the OPG to make a complaint and what to do if you are not satisfied with their response.

The OPG will investigate your complaint and respond, where possible, within 10 working days. The OPG is also keen to receive any positive feedback.  Details of how to provide positive feedback can also be found in the guidance.

 

Thomas Mundy View Biography

Thomas Mundy

Solicitor
Sheffield

12 Aug 2020

ECJ provides directions on determining a ‘worker’ for the purposes of the Working Time Regulations

Court identifies significant factors for a tribunal to consider when determining employment status.

11 Aug 2020

After Results Day – student data subject access requests

We look at how students might request grading information from schools and colleges following results day and how to deal with such requests.

10 Aug 2020

What is the status and duty of members of an academy trust?

A court case has confirmed that members of charitable companies are fiduciaries and owe duties as such. We look at what this means for academy trusts.