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OPG releases guidance on complaints procedure

03 September 2019

The Office of the Public Guardian (OPG) has released guidance about its complaints and feedback procedure. The guidance can be found here.

The guidance only relates to services the OPG provides and not any other body such as the Court of Protection or the High Court.

The guidance details the information you will need to provide to the OPG to make a complaint and what to do if you are not satisfied with their response.

The OPG will investigate your complaint and respond, where possible, within 10 working days. The OPG is also keen to receive any positive feedback.  Details of how to provide positive feedback can also be found in the guidance.

 

Thomas Mundy View Biography

Thomas Mundy

Solicitor
Sheffield

15 Jul 2020

Government announces new Plan for Jobs in response to the Coronavirus crisis

Plans include a Job Retention Bonus for employers who keep on furloughed staff and opportunities for young people.

14 Jul 2020

Does work undertaken before a “start date” count towards continuity of employment?

Recent case highlights the difference between working under a contract of employment and ‘collateral work’.

14 Jul 2020

**Cohousing series**: planning slowdown allows time for reflection

Follow our solicitor as she develops her own cohousing project.