Through the Maze 2021The care question - agency or direct recruitment?
Very often, a significant part of the case management role is concerned with providing a framework of support and care for the client.
Ideally, the case manager should consider the needs and circumstances of the client and decide which model of care provision is the most appropriate. The question of which model to choose should not be compromised by case manager circumstances or preference; they must be prepared to be flexible and responsive to client need.
We take a look at:
• The pros and cons of both models, as well as the characteristics of the ‘hybrid’ model.
• What processes do case managers need to ensure are in place when directly recruiting support staff?
• How does the role change when the case manager commissions an agency to provide support staff?
….and many other issues that are essential for the case manager to consider.
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The care question - agency or direct recruitment?